Terms of service

Welcome to ZhuoShang – a place where thoughtful gifts come to life. Whether you're choosing a present for someone special or treating yourself to something meaningful, we're here to make your experience warm, clear, and fair.

Before you explore our shop, please take a moment to read these Terms of Service. They help us keep things transparent and safe for everyone who visits us. By using our website (www.zhuoshang6.com) or placing an order, you agree to these Terms. If you don't agree, we respectfully ask that you don't use our site. Nothing here overrides your mandatory rights under applicable consumer protection laws.

1. About These Terms

Our website is operated under the brand ZhuoShang by Shenyao (Guangzhou) E-Commerce Co., Ltd. Throughout these Terms, "ZhuoShang," "we," "us," and "our" refer to this legal entity.

These Terms apply to all visits, purchases, and interactions on our site. Our Shipping Policy, Returns, Refunds and Cancellation Policy, Privacy Policy, and other applicable policies form part of these Terms.

2. Who Can Use Our Website

You must be at least the age of majority in your country of residence, or use the website with the permission and supervision of a parent or legal guardian.

You agree not to use our website for unlawful, fraudulent, abusive, or harmful purposes. You must not introduce viruses, malicious code, automated scraping tools, or other activities that could harm our website or other users.

3. Our Products – Thoughtfully Chosen Gifts

We carefully select every gift we offer – from charming home accents to heartfelt keepsakes. Some items may be handmade, prepared in small batches, personalised, or made to order, as stated on the product page.

Because of the nature of these products, slight variations in colour, texture, finish, dimensions, or appearance may occur. Screen settings, lighting, photography, natural materials, handmade details, and reasonable production variations may affect the final appearance.

These variations are not defects – they are part of what makes each gift unique and special. Please review the product description, dimensions, materials, and care instructions before placing an order.

4. Product Information and Availability

We make reasonable efforts to provide accurate product descriptions, images, prices, dimensions, materials, and availability information.

Product availability, colours, designs, materials, dimensions, and options may change because of inventory, supplier availability, seasonal changes, or other business reasons. We may update, limit, suspend, or discontinue products where reasonably necessary.

5. Prices and Payment

Unless otherwise stated, prices are displayed in United States dollars.

Shipping fees, taxes, duties, and other applicable charges will be shown at checkout where available.

You agree to provide complete and accurate billing, delivery, and contact information.

Payments are processed through third-party payment providers. We generally do not store complete payment card numbers or security codes.

6. Order Acceptance

Submitting an order does not automatically mean that the order has been accepted.

We may review, limit, or cancel an order for legitimate reasons, including:

• Product unavailability;

• Pricing, description, or availability errors;

• Payment or authorisation problems;

• Suspected fraud or unauthorised activity;

• Delivery restrictions;

• Unusually large or duplicate orders; or

• Orders that appear to be intended for unauthorised resale.

If we cancel an order after payment has been received, we will normally refund the amount paid to the original payment method.

7. Order Changes and Cancellations

If you need to change or cancel an order, please contact our customer service team as soon as possible and include your order number.

We will make reasonable efforts to accommodate your request. However, we cannot guarantee that an order can be changed or cancelled after processing, production, or shipment has started.

Please check all product selections, personalisation details, billing information, and delivery information carefully before submitting an order.

8. Shipping and Delivery

Shipping destinations, processing times, shipping fees, and estimated delivery times are described in our Shipping Policy and shown at checkout where applicable.

Processing time and transit time are separate. Delivery estimates are not guarantees.

Delays may occur because of customs clearance, severe weather, public holidays, carrier disruptions, high shipping volumes, incorrect addresses, or other circumstances outside our reasonable control.

Orders containing multiple products may be shipped in separate packages.

9. Returns, Refunds, and Product Issues

Our Returns, Refunds and Cancellation Policy explains the applicable return period, eligibility requirements, exclusions, return shipping responsibilities, and refund procedures.

Eligible products may generally be returned within 30 days after delivery, subject to the applicable policy and mandatory consumer rights.

Some personalised, customised, made-to-order, assembled, clearance, or final-sale products may have limited return eligibility where stated before purchase.

If a product arrives damaged, defective, incorrect, incomplete, or materially different from what you ordered, please contact our customer service team promptly with your order number and supporting photographs or videos.

Do not send any product back without prior return authorisation and instructions.

10. Customer Accounts

If you create a customer account, you are responsible for keeping your login details confidential and for activity conducted through your account.

You must notify us promptly if you suspect unauthorised access or activity.

We may restrict or suspend an account where reasonably necessary to prevent fraud, security risks, misuse, or violations of these Terms.

11. Intellectual Property

Unless otherwise stated, the text, product descriptions, photographs, graphics, logos, designs, artwork, videos, software, page layouts, and other content on our website are owned by or licensed to us.

You may access and use website content only for lawful, personal, and non-commercial shopping purposes.

Without our prior written permission, you may not copy, reproduce, modify, republish, distribute, sell, commercially exploit, scrape, or create derivative works from our website content.

You must not remove or obscure copyright notices, trademarks, watermarks, or other proprietary notices.

12. Customer Feedback and Submissions

If you submit reviews, photographs, videos, suggestions, or other content, you confirm that you have the right to provide that content and that it is accurate, lawful, and non-infringing.

By submitting content, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, and adapt that content as reasonably necessary to operate, improve, and promote ZhuoShang.

You retain ownership of your original content unless otherwise agreed in writing.

13. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, shipping carriers, analytics providers, and technology providers.

Third-party services may be governed by their own terms and privacy policies. We are not responsible for third-party services except where liability cannot be excluded under applicable law.

14. Privacy

Our Privacy Policy explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that personal information may be processed by service providers as described in our Privacy Policy and as permitted by applicable law.

15. Website Errors and Changes

Our website may occasionally contain typographical errors, inaccurate information, pricing errors, or temporary technical problems.

We reserve the right to correct errors and update product information, prices, availability, promotions, and website content.

If an error materially affects an order, we may contact you and provide available options, including cancellation and refund where appropriate.

We may modify, suspend, or discontinue part of the website where reasonably necessary.

16. Disclaimers and Limitation of Liability

To the fullest extent permitted by law, our website and services are provided on an "as available" basis.

We do not guarantee that the website will always be uninterrupted, secure, or error-free.

To the fullest extent permitted by applicable law, we are not liable for indirect, incidental, special, or unforeseeable losses arising from your use of the website or products.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, or any liability that cannot be excluded or limited by law.

17. Termination

You may stop using our website at any time.

We may suspend or terminate access where reasonably necessary because of a material breach of these Terms, suspected fraud, unlawful activity, security risks, or misuse of the website.

Provisions that are intended to survive termination will continue to apply.

18. Severability and Entire Agreement

If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or removed only to the extent necessary, and the remaining provisions will continue to apply.

These Terms, together with the policies referenced in them, constitute the entire agreement between you and us concerning your use of the website and services.

19. Governing Law

These Terms are governed by the laws of the People's Republic of China, without prejudice to any mandatory consumer protections that apply to you under the laws of your country or place of residence.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, services, or legal obligations.

The revised version will be posted on this page. Changes will apply prospectively unless otherwise required by law.

21. Contact and Company Information

Brand: ZhuoShang
Store Website: www.zhuoshang6.com
Customer Service Email: zhuoshang6@126.com

Website Operator and Legal Business Name:
Shenyao (Guangzhou) E-Commerce Co., Ltd.

Registered Business Address:
Room L071, Unit 804, No. 829 Renmin North Road, Yuexiut District, Guangzhou, Guangdong Province, China

If you would like to request a return or need assistance with an order, please contact us before sending any item back. Our team will review your request and provide the appropriate return instructions and return address for your order. Please do not send returns to our registered company address unless specifically instructed by our team.

Thank you for visiting ZhuoShang. We hope you find something beautiful that brings warmth and joy to the moments that matter.