PRIVACY POLICY

Welcome to ZhuoShang – a place where thoughtful gifts come to life. We understand that when you choose a gift for someone special, you're sharing a piece of your heart. We take that trust seriously, and we're committed to protecting your personal information with the same care and thoughtfulness.

This Privacy Policy explains how ZhuoShang, operated by Guangzhou Ouya Supply Chain Management Co., Ltd., collects, uses, discloses, stores, and protects your personal information when you visit https://zshprtf.cn, create an account, place an order, contact us, or otherwise use our services.

Please take a moment to read this policy carefully. If you have any questions, we're always here to help – just reach out using the details at the end.

1. Information We Collect

Depending on how you interact with our website, we may collect:

Contact information: including your name, email address, phone number, billing address, and delivery address;
Order information: including the gifts you've purchased, customisation options (if any), order value, delivery method, and order history;
Payment information: processed directly by our payment service providers – we do not store complete card numbers or security codes;
Account information: if you create a customer account, we store your login details and saved preferences;
Communications and content: including enquiries, support requests, product reviews, photos, videos, or other content you choose to share with us;
Device and technical information: including IP address, browser type, device model, operating system, language preference, and approximate location;
Website activity: including pages viewed, links clicked, products browsed, referring pages, and interactions with website content; and
Cookies and similar identifiers: collected through cookies, pixel tags, local storage, and related technologies.

2. How We Use Your Information

We use your personal information to:

Process, fulfil, and deliver your orders;
Confirm payments and prevent unauthorised transactions;
Provide order updates and tracking information;
Respond to product, delivery, return, refund, and other customer support requests;
Operate, maintain, improve, and secure our website;
Personalise website content and product recommendations;
Understand website performance and customer preferences;
Detect fraud, security threats, misuse, and technical issues;
Comply with legal, accounting, tax, and regulatory obligations; and
Send marketing communications where permitted by law and subject to your available choices.

3. Cookies and Similar Technologies

We and our authorised service providers may use cookies, pixels, tags, local storage, and similar technologies to:

Keep the website functioning properly;
Remember your preferences and shopping cart selections;
Understand how visitors use our website;
Measure website performance;
Detect fraud and maintain website security; and
Support relevant website content and marketing activities where permitted by law.

You can manage cookie preferences through the cookie settings available on our website or through your browser. Disabling certain cookies may affect website functionality.

4. How We Disclose Your Information

We may disclose personal information to the following categories of service providers and other recipients:

Website hosting, e-commerce platform, and technology service providers;
Payment processors and fraud prevention services;
Warehouses, suppliers, fulfilment partners, and shipping carriers;
Customer support and communication service providers;
Analytics and website performance service providers;
Professional advisors, including accountants, auditors, insurers, and legal advisors;
Government authorities or other parties when legally required; and
A buyer, successor, or relevant party in connection with a merger, acquisition, financing, reorganisation, or transfer of business assets.

We require service providers to handle personal information only as reasonably necessary to provide their services or comply with legal obligations.

5. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfil orders, maintain business and transaction records, resolve disputes, prevent fraud, enforce agreements, and comply with legal obligations.

Retention periods may vary depending on the type of information and the purpose for which it is used.

6. Data Security

We implement reasonable administrative, technical, and organisational safeguards designed to protect your personal information.

However, no method of internet transmission or electronic storage is completely secure. You should protect your account password and notify us immediately if you suspect unauthorised account activity.

7. International Data Transfers

Our website, service providers, suppliers, fulfilment partners, and other recipients may operate in countries other than your country of residence.

As a result, personal information may be processed or stored in jurisdictions with different data protection laws. Where required, we take reasonable steps to apply appropriate safeguards for international data transfers.

8. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to:

Request access to your personal information;
Request correction of inaccurate information;
Request deletion of certain information;
Object to or restrict certain processing;
Request a portable copy of your data;
Withdraw consent where processing is based on consent; and
Unsubscribe from promotional emails.

To submit a privacy request, please contact us using the details below. We may need to verify your identity before completing your request.

You may unsubscribe from promotional emails by clicking the unsubscribe link in the message or by contacting us directly. Transactional messages related to your orders and account will still be sent.

9. Children's Privacy

Our website is not intended for children who are not legally able to make online purchases without the involvement of a parent or legal guardian.

We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided personal information without proper consent, please contact us so we can review and address the matter.

10. Third-Party Links

Our website may contain links to third-party websites or services. These third parties have their own privacy policies, and we are not responsible for their content or privacy practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, or legal obligations.

The revised policy will be posted on this page. Where required, we may provide additional notice by email or website announcement.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at support@zshprtf.cn or zhuoshang6@126.com.

If you would like to request a return or need assistance with an order, please contact us before sending any item back. Our team will review your request and provide the appropriate return instructions and return address for your order. Please do not send returns to our registered company address unless specifically instructed by our team.

Thank you for visiting ZhuoShang. We hope you find something beautiful that brings warmth and joy to the moments that matter.