Contact information

Thank you for visiting ZhuoShang. Whether you're looking for the perfect gift, have a question about one of our products, need help with an order, or simply want to know more about what we offer, we're here to help. We believe every gift tells a story – and we'd love to be part of yours.

To help us respond quickly and accurately, please include as much of the following as you can in your message:

  • Your order number (if you have one);

  • The email address you used when placing the order;

  • The name or link of the product you're asking about;

  • A clear description of your question or concern; and

  • If an item arrived damaged, defective, incorrect, or incomplete, please attach clear photos or videos – they help us understand the issue faster and find the right solution for you.

How to reach us
Customer Service Email: zhuoshang6@126.com
Store Website: www.zhuoshang6.com (as provided)

We check our messages regularly during business days and will reply as soon as we can. While we can't always promise an instant reply, we promise a thoughtful one. For urgent matters, please mark your message as "Urgent" and explain the issue clearly – we'll do our best to prioritise it.

A note about returns
Before sending anything back to us, please always contact us first. We'll provide you with the correct return address and step‑by‑step instructions. Please do not use the registered business address or any address printed on the original parcel – unless we specifically tell you to. Sending items to the wrong place may cause delays or loss, and we'd hate for that to happen to your gift.

Company Information

Brand: ZhuoShang
Customer Service Email: zhuoshang6@126.com
Store Website: www.zhuoshang6.com (as provided)

Website Operator and Legal Business Name:
Shenyao (Guangzhou) E-Commerce Co., Ltd.

Registered Business Address:
Room L071, Unit 804, No. 829 Renmin North Road, Yuexiu District, Guangzhou, Guangdong Province, China

Please note: this registered address is not a return address. Always wait for our return authorisation and correct return address before shipping anything back.

We look forward to hearing from you – and we'll do everything we can to make sure your experience with ZhuoShang feels as warm and thoughtful as the gifts we help you share.