FREQUENTLY ASKED QUESTIONS

What kind of gifts does ZhuoShang offer?

We offer a thoughtfully curated selection of gifts for every occasion – from charming home accents and decorative keepsakes to seasonal surprises and creative craft kits. Whether you're looking for something heartfelt for a loved one or a little treat for yourself, each piece is chosen with care. Product colours, sizes, materials, and designs may vary by season and availability – adding to the unique charm of every gift.

Where do you ship?

Currently, we ship to the United States, Canada, and Mexico. Orders with delivery addresses outside these countries cannot be completed at checkout.

How long does order processing take?

Most in-stock items are processed within 2–7 business days. Personalised gifts or made-to-order items may require additional time, which will be noted on the product page.

How long does delivery take?

Estimated transit times after dispatch are:

  • United States: 7–20 business days

  • Canada: 10–30 business days

  • Mexico: 20–30 business days

Please note that these estimates do not include processing time.

How much does shipping cost?

Orders of US$50 or more qualify for free shipping. For orders below US$50, standard shipping fees are:

  • United States: US$7.00

  • Canada: US$8.00

  • Mexico: US$12.00

How can I track my order?

Once your order is dispatched, we will send tracking information to the email address you provided. You can also log in to your customer account and view the "Orders" section for updates.

Why hasn't my tracking information updated?

It may take a few business days for tracking updates to appear after dispatch. If there is no change for an extended period, please contact us with your order number and we will look into it.

Will all items arrive in one package?

If you order multiple gifts, they may be shipped in separate parcels. You may receive more than one tracking number – this is normal.

Can I change or cancel my order after placing it?

If you need to modify the address or gift selection, or cancel the order, please contact us as soon as possible at support@zshprtf.cn or zhuoshang6@126.com with your order number. Once your order has entered processing, production, or shipping, we cannot guarantee that changes or cancellations can be made.

Can I return a gift?

Eligible items may be returned within 30 days of delivery. Before returning anything, please contact us first. Detailed conditions and exclusions are explained in our Returns, Refunds and Cancellation Policy.

What if my gift arrives damaged or incorrect?

Please contact us promptly with your order number, a description of the issue, and clear photos or videos of the product, packaging, and shipping label. After review, we will provide an appropriate solution.

Can personalised gifts be returned?

Personalised, custom-made, or made-to-order gifts are generally not eligible for returns due to a change of mind. However, this does not affect your rights if the item arrives damaged, defective, incorrectly produced, or materially different from what you confirmed.

Will I have to pay customs duties?

Orders shipped to Canada or Mexico may be subject to customs duties, taxes, brokerage fees, or other charges imposed by the destination country. Unless stated otherwise at checkout, these charges are the customer's responsibility.

What if I entered the wrong address?

Please contact us immediately. Once your order has entered processing or has been dispatched, we cannot guarantee that the address can be changed. Please double-check your details when placing your order.

How can I contact ZhuoShang?

You can reach us at:

When contacting us about an existing order, please include your order number and the email address used to place the order – this helps us assist you faster.

If you would like to request a return or need assistance with an order, please contact us before sending any item back. Our team will review your request and provide the appropriate return instructions and return address for your order. Please do not send returns to our registered company address unless specifically instructed by our team.

Thank you for visiting ZhuoShang. We hope you find something beautiful that brings warmth and joy to the moments that matter.

ZhuoShang is operated by Guangzhou Ouya Supply Chain Management Co., Ltd., which is responsible for the operation of the online store https://zshprtf.cn, order processing, customer service, and related ecommerce activities.