Contact Us

Thank you for visiting ZhuoShang – a place where thoughtful gifts come to life. Whether you have a question about a product, need help with an order, or simply want to know more about what we offer, we're here to help.

To help us respond quickly and accurately, please include as much of the following as you can in your message:

Your order number (if you have one);
The email address you used when placing the order;
The name or link of the product you're asking about;
A clear, concise description of your question or concern; and
If an item arrived damaged, defective, incorrect, or incomplete, please attach clear photos or videos – they help us understand the issue faster and find the right solution for you.

Customer Service

Customer Service Emails:
support@zshprtf.cn
zhuoshang6@126.com

Store Website:
https://zshprtf.cn

Our support team checks messages regularly during business days and will reply as soon as we can. While we can't always promise an instant response, we promise a thoughtful one.

For urgent order-related matters, please clearly mark your message as "Urgent" and explain the issue – we'll prioritise it wherever possible.

Returns

Before sending anything back to us, please always contact us first. We'll provide you with the correct return address and step-by-step instructions.

Please do not use the registered business address or any address printed on the original parcel – unless we specifically tell you to. Sending items to the wrong place may cause delays or loss, and we'd hate for that to happen to your gift.

Thank you for visiting ZhuoShang. We hope you find something beautiful that brings warmth and joy to the moments that matter.