SHIPPING POLICY

Thank you for choosing Jagyjoy. We understand that when you pick a gift for someone special, you want it to arrive on time and in perfect condition. This policy explains everything you need to know about where we ship, how much it costs, how long it takes, and what to do if something goes wrong along the way. If you have any questions, we're always here to help.

1. Where We Ship

Currently, Jagyjoy ships to the following countries:

United States

Canada

Mexico

If your delivery address is outside these destinations, you won't be able to complete your order at checkout. We're sorry for any inconvenience – we hope to expand our shipping destinations in the future.

All orders are fulfilled from our warehouse in the United States.

2. Shipping Rates & Estimated Total Delivery Time

United States

Transit time: 7–20 business days

Free shipping for orders of US$50 or more

Standard shipping fee for orders below US$50: US$7.00

Canada

Transit time: 10–30 business days

Free shipping for orders of US$50 or more

Standard shipping fee for orders below US$50: US$8.00

Mexico

Transit time: 20–30 business days

Free shipping for orders of US$50 or more

Standard shipping fee for orders below US$50: US$12.00

All shipping fees are displayed in US dollars and clearly shown at checkout.

Total estimated delivery time = Processing time (2–7 business days) + Transit time.

Approximate total delivery times, including processing, are:

United States: 9–27 business days

Canada: 12–37 business days

Mexico: 22–37 business days

Processing may take longer during peak seasons, public holidays, or for personalised or made-to-order gifts. We will notify you if an item is delayed or becomes unavailable.

3. Tracking Your Order

After your order is dispatched, we'll send you a shipping confirmation email with tracking number(s). Please note that tracking information may take a few business days to appear in the carrier's system – this is normal.

If your order contains multiple items, they may be shipped in separate packages. In that case, you'll receive more than one tracking number.

4. Customs Duties and Import Taxes

For orders sent to Canada or Mexico, your package may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless clearly stated otherwise at checkout, these charges are not included in the product price or shipping fee – they are the responsibility of the recipient.

Please be aware that we cannot declare an order as a "gift" or reduce the declared value – we are required by law to state the actual purchase price.

5. Incorrect or Incomplete Addresses

You are responsible for providing a complete and accurate delivery address.

If you realise you've made a mistake, please contact us as soon as possible. Once your order has entered processing or has been dispatched, we cannot guarantee that we can change the address.

If you request re-delivery to a corrected address, you will be responsible for the additional shipping costs.

Any additional shipping, return, or re-delivery costs caused by an incorrect or incomplete address will be borne by the customer where permitted by law.

6. Lost, Delayed, or Delivered Packages

If your tracking information hasn't updated for a long time, or if a package marked "delivered" cannot be found, please:

Check around your doorstep, mailbox, or reception area;

Ask family members, neighbours, or building management;

Contact the carrier directly with your tracking number;

If you still need help, contact us at support@jagyy.com or jagyy1@126.com with your order number.

We will initiate an investigation, which may take some time and may require your cooperation.

7. Refused or Undeliverable Packages

If a package is refused, unclaimed, or undeliverable due to an incorrect address, failure to pay customs fees, failure to collect after multiple delivery attempts, or other customer-attributable reasons:

Any return shipping, customs, and handling costs will be deducted from any eligible refund.

If you request re-delivery to a corrected address, you will be responsible for the additional shipping costs.

Refund eligibility will be assessed after the returned package is inspected.